Posted by Elena del Valle on January 29, 2016
Photo: McGraw Hill Education
As a growing generation of Millenials, accustomed to and sometimes demanding technology, penetrates the workforce and the circle of new buyers, businesses must adapt or risk loosing the race to capture their attention. Increasingly that generation relies on electronic devices in ways the Baby Boomers do not. For example, Americans in their 20s and 30s are more likely to make purchases with smartphones than by paying with cash or checks (see Bank time is now screen time, The New York Times, January 24, 2016).
Doug Devitre, author, Screen-to-Screen Selling How to Increase Sales, Productivity, and Customer Experience with the Latest Technology (McGraw Hill, $30) is convinced online and digital sales are essential. In the 304-page hardcover book, published in 2015, he strives to guide readers to grow sales, improve performance, and keep customers happy with apps, software and tools.
Doug Devitre, author, Screen-to-Screen Selling
The book is divided into 20 chapters spread across three sections: Preparation, Conversation and Follow Up. According to the book, it is possible to customize the sales process when selling screen to screen to meet customer desires, based on their capabilities and their software or equipment, and that in turn humanizes the experience.
Also, trying new technologies will set leaders apart, the author says. He believes success in that space comes with inherent risks. Screen to Screen skills, he believes, has led him to improve other skills such as old fashioned pen and paper note taking as well as maintaining relationships easily, having a flexible work schedule and taking much needed time off.
Devitre, founder of Doug Devitre International, Inc., developed the concept of Screen-to-Screen Selling, a process for sales professionals to use technology during transactions to drive sales and increase profitability. Before founding the new company he was a realtor, trainer and speaker.
Click to buy Screen to Screen Selling